SHIPPING INFORMATION
FREE STANDARD SHIPPING – HOW DO I GET IT?
- Only sticker orders have free shipping
WHEN WILL MY ORDER SHIP?
Because we want you to be able to select the perfect product type, color and size to complement each of your favorite designs, your items will be printed after you order them. Your order is hand-printed by real humans. The printing process takes 2 to 3 business days before we ship it to you. Some items will be shipped separately, and may take a bit longer due to the printing process. (For example, totes may take longer to print and will ship separately). Other items that are shipped separately include stickers. All items are packaged separately to insure they arrive in good order.
WHAT SHIPPING OPTIONS DO YOU OFFER?
- We only offer flat rate shipping
WILL I BE RESPONSIBLE FOR EXTRA SHIPPING FEES?
Depending on your country, you may owe duties, taxes, or import fees in addition to our shipping rates, which only cover the transit cost of the products. Sorry, we can’t change your government’s laws!
WHAT SHIPPING PROVIDERS DO YOU USE?
- USPS
WHERE CAN I FIND A TRACKING LINK?
You should have received an email with a confirmation receipt when you placed your order, and another email with a tracking link when your order was shipped. Simply click on the tracking link in that email and you will be automatically redirected to the tracking information.
If you didn’t receive a tracking confirmation, check your email spam folder. Sometimes our emails get sent to the spam folder accidentally. If it is not there, contact customer support:
- Email anytime and we will get back to you within one business day.
WHY DOES MY TRACKING LINK SAY “UNAVAILABLE” WHEN I CLICK ON IT?
Tracking links take 1 to 2 business days to update in our shipping partner’s system, so give it some time to process. If you’ve been waiting more than 2 business days, contact our customer support at help@excitingcreations.com.
WHY AM I MISSING AN ITEM FROM MY ORDER?
Some items ship separately from different processing facilities, so part of your order may still be on its way. If you need specific information, please contact customer support.
WHY DIDN’T I RECEIVE MY ORDER?
Oh no! If you placed an ordering shipping to the US more than 10 days ago or an international order more than 30 days ago, contact customer support via email help@excitingcreations.com.